OD - PROCESS IMPROVEMENT & MATURITY

With stable management and execution practices in place, long-term success depends on an ability for an organization to continuously improve. A mature organization is a learning organization, and such learning must be able to cross over into the systems engineering and quality management areas.

Process Improvement

Our process improvement services focus on building organizational capability for self-help through a mastery of core process management principles combined with a continuing improvement in the professional knowledge and practices of individuals throuhout the organization. Our process emphasizes mentoring teh individuals who are ultimately in a position to effect change toward improvement in their own organizations.

Specific services include:

- Six Sigma (DMAIC)
- Design for Six Sigma (DFSS)
- Lean Enterprise Total Quality Management (TQM)
- CMMI Implementation

Process Maturity

Organizations striving to continuously improve eventually find that continuing levels of improvement are enhanced by adopting an external model of professional maturity to which the organization can aspire. Our services include helping organizations understand and apply these models by incorporating their requirements into existing quality and process improvement practices. We emphasize that organizations should not attack these models as stand-alone initiatives, but should use them to clarify the direction and goals of existing initiatives that are focused on continuous improvement of products and services. The three model domains we work with involve general business maturity (Baldridge National Quality Award Criteria for Excellence), information technology process maturity (SEI Capability Maturity Model Integration), and project managment maturity (PMI Organizational Project Management Maturity Model).

Specific services include: