This series of courses covers the organizational skills and methods necessary to assure a successful organizational environment for implementing the skills acquired in other series within this curriculum. Beginning with organizational planning, and continuing with team and personal skills and processes, this series focuses on establishing an organizational culture and capability in which other more technical models and capabilities can be implemented.

Failure to identify the business context for process improvement results in the adoption of solutions that can fail to resolve genuine underlying problems. Why is so much money and time being spent on process improvement programs that do not result in improvements? This seminar offers the missing link: a goal-oriented framework that integrates the various components of business strategy, process management, and measurement.