ASQ
Certified Six Sigma Black Belt
ASQ
Certified Software Quality Engineer
QAI Certified
Software Quality Analyst
- Information technology practitioner with 30 years of experience.
- Consulting, instructing, and mentoring independently for the past
19 years.
- Published expert in quality management, data modeling, and process
analysis disciplines.
- Author of numerous data, process, and quality course curriculums.
Biographical Sketch
Senior consultant with thirty years of experience specializing in quality
assurance, logical and physical data architectures, application architectures,
and strategic planning for the business application of information technology.
With a background ranging from requirements definition to application design
and construction, including data base administration and systems programming,
Rick uses his experience to affect a multi-disciplined approach to the application
of information technology.
Rick's current emphasis is on integrating quality assurance and software
engineering disciplines in a systematic approach to the application of
Six Sigma to information technology. Six Sigma for IT results in high
quality business systems that are capable of internal self-correction
and that can be held accountable for business and technical requirements
through data visibility provided by management dashboards and scorecards.
The rigor of Design for Six Sigma (DFSS) tools provides a platform for
enabling the analysis and design patterns that have been identified and
tested over a career to systematically enhance systems value to the business.
FUNCTIONAL EXPERIENCE
- PROCESS IMPROVEMENT SPECIALIST
- Rick promotes on-going process improvement in client organizations
through the implementation of hybrid process management initiatives
that combine general business quality models (e.g. Six Sigma, Baldrige,
Lean Thinking) with more specialized information technology models (e.g.
SEI CMM, ISO 12207, IEEE Standards). He serves as a Six Sigma Master
Black Belt for corporate clients too new to Six Sigma to have developed
complete comprehensive resources.
- REQUIREMENTS ANALYST
- Rick specializes in conducting business requirements activities within
medium and large information technology initiatives. His emphasis is
on assuring that all stakeholder views are represented, and that the
typical rush to design doesn't overrun the need to clearly differentiate
high level user requirements and more detailed functional requirements.
The result is more complete requirements, and broader and deeper validation
criteria; increasing quality and assuring greater project success.
- DATA & PROCESS MODELER
- As an expert data and process modeler, Rick helps client projects
derive maximum benefit and innovation from new or preexisting data modeling
and process analysis activities. He has authored numerous papers and
courses describing advanced modeling heuristics that can be applied,
with assistance, by client organizations and projects. These heuristics,
when integrated into a Design for Six Sigma framework, result in business
applications that internalize the Voice of the Customer, and maximize
the value of an information technology investment.
- APPLICATION ARCHITECT
- Rick has often played a specialized role on client development projects
to address functional requirements and analysis of features not directly
related to the target business functions. These architectural functions
-- particularly important as clients struggle with their transition
to the e-business arena -- range from audit and security control requirements
to usability and diagnostic features, and to technical development issues
such as integration of wireless capabilities, modularization, tabularization
strategies, messaging, and program application shells. These architectural
capabilities, when integrated into a Design for Six Sigma framework,
result in business applications that maximize reliability, maintainability,
and performance levels.
- QUALITY ASSURANCE ANALYST
- Rick specializes in advising client organization projects on methodology
and process management issues. He works with organizations to deploy
methodologies and standards in a staged process that minimizes impact,
while assuring long-term success and benefit. By supporting projects
with project plan and deliverable review activities, as well as personal
mentoring of individual project team members, Rick works to assure a
maximum of effective delivery by every project.
- EDUCATOR & TRAINER
- Rick holds a masters degree in Educational Change and Technology Innovation
from Walden University. He has
authored, and teaches, numerous courses and workshops in a variety of
information technology disciplines. He has served on the faculties at
the Quality Assurance Institute
in Orlando, and Capella University
in Minneapolis.
- STRATEGIC PLANNING FACILITATOR
- Rick has worked with numerous small and large client organizations
to define organizational charters, and plan supporting processes to
drive the defined mission. Through a workshop entitled Mission-Focused
Planning, he teaches organizations to focus all tactical activities
on the mission and strategic objectives.
EDUCATION
- WALDEN UNIVERSITY
- February 2008 - Ph.D. in Management
Program in Applied Management and Decision Sciences, Minneapolis, Minnesota
Dissertation: Interactions Among
Process Improvement, Business Process, and Information Technology Process
Maturities in Corporate Information Technology Organizations
-
- WALDEN UNIVERSITY
- February 1999 - M. S. in Education
Program in Educational Change and Technology Innovation, Minneapolis,
Minnesota
Thesis: Customer-Supplier
Analysis in Educational Change
-
- BINGHAMTON UNIVERSITY
- May 1978 - B. A. in Philosophy
Harpur College, State University of New York, Binghamton, New York
PUBLICATIONS
- Six Sigma for Software, IEEE
Software (p68-70), IEEE Computer Society, March/April 2004.
-
- Practical Guidelines for Supertype and Subtype Modeling,
in High-Performance
Web Databases, Design, Development, and Deployment. Best Practices
Series 2001 (p. 319-331), Auerbach, New York, 2001.
-
- Customer-Supplier Analysis in Educational Change,
Quality
Management Journal, 7(2), p22-39, American Society for Quality,
Spring 2000.
Software Quality Professional, American Society for
Quality, Quarterly, Associate Editor (1997-2000)
Quality Dictionary by Tracy Omdahl, Editorial Board,
Quality Council of Indiana, 1997.
General Ledger As A Data Warehouse, in Controllership:
The Work of the Managerial Accountant, John Wiley & Sons, 1997.
- Software quality assurance and planning for teacher and classroom.
Technology and Teacher Education Annual, 1997. Association
for the Advancement of Computing in Education, 1997.
-
- Space Activism Matures, AD Astra, National
Space Society, Washington DC, Sept./Oct. 1995.
-
- Data Modeling for Knowledge-Based Systems, in Handbook
of Data Management - 1994-1995 Yearbook (Chapter VII-1), Auerbach,
New York, August 1994.
-
- Data Administration and the Malcolm Baldrige National Quality
Award, in Handbook of Data Management (Chapter II-7),
Auerbach, New York, November 1993.
-
- Practical Guidelines for Supertype/Subtype Modeling,
in Handbook of Data Management (Chapter V-6), Auerbach, New
York, November 1993.
-
- Quality Assurance Theory vs. Practice, Software
Quality, Fall 1991 (Part 1) and Winter 1991/1992 (Part 2), Software
Division, American Society for Quality Control.
-
- Journal of the Quality Assurance Institute, Quarterly,
Editorial Board - Book Review Editor (1988-1994)
-
PRESENTATIONS
- Using Professional
Certifications to Add to the Bottom-Line. Volusia Manufacturers
Association. Daytona Beach, FL, USA. May 13, 2008.
- Adapting Six Sigma to Career
Development. ASQ World Conference on Quality Improvement.
Houston, FL, USA. May 7, 2008.
-
- Success by Design:
Effective Data Quality Measurements in a Hospital Data Warehouse.
2008 HIMSS Annual Conference. Orlando, FL, USA. February 24, 2008.
- Data Quality Measurements
in a Hospital Data Warehouse. ASQ International Conference
on Software Quality (ICSQ07). Denver, Colorado, USA, May 31, 2007.
- Internal Certification Issues in Corporate Settings.
National Organization for Competency Assurance (NOCA). NOCA Academy.
May 31, 2007.
- Getting People to Use Quality Tools. ASQ World Conference
on Quality Improvement. Orlando, FL, USA. May 2, 2007.
- Personal Six Sigma: Adapting
Six Sigma to Professional Practice. 23rd Annual Pacific
Northwest Software Quality Conference. Portland, Oregon, USA. October
11, 2005.
Six Sigma for Software.
14th Annual QAI International IT Quality Conference. Orlando, Florida,
USA. March 23, 2005
Six Sigma Project Types:
Implications for Project Managers. PMI Central Florida Chapter
Monthly Meeting. Orlando, Florida, USA. February 1, 2005.
Optimizing Quality Goals by
Differentiating Six Sigma Project Types. ASQ Section 1509
Orlando Monthly Meeting. Orlando, Florida, USA. January 27, 2005.
CMMI: Adapting to SEI's new Integrated
CMM. 10th Annual QAI International IT Quality Conference.
Orlando, Florida, USA. April 25, 2001.
Quality-Based Requirements Definition.
10th Annual QAI International IT Quality Conference. Orlando, Florida,
USA. April 24, 2001.
Software Quality Assurance and Planning for Teacher and Classroom.
8th International Conference of the Society for Information Technology
and Teacher Education, Association for the Advancement of Computing in
Education. Orlando, Florida, USA. April 4, 1997.
PROFESSIONAL AFFILIATIONS
- American Society for Quality
(ASQ), Milwaukee, WI
- Education Chair, Human
Development & Leadership Division
Section 1509,
Orlando
Certified
Six Sigma Black Belt
Certified
Software Quality Engineer
Strategic Planning Chairperson, Software
Division, 1997-1999
Associate Editor, Software
Quality Professional, 1997-2000
- Health Information and
Management Systems Society (HIMSS), Chicago, IL
- Enterprise Integration Task Force
IHE Special INterest Group
- Software Engineering
Institute (SEI), Pittsburgh, PA
- Invited Participant - High Maturity Practices Workshop, November 1999
Invited Participant - CMM
v2.0 Requirements Workshop, February 1995
Review Committee - Software Engineering Capability Maturity Model v1.0
Central Florida
SPIN
-
- Quality Assurance Institute
(QAI), Orlando, FL
- Director of Education and Certification (1992-1995)
Certified
Software Quality Analyst
- Project Management Institute
(PMI), Newtown Square, PA
- Software Special Interest Group
Central Florida Chapter
-
- IEEE Computer Society,
New York, NY
- Software Engineering Standards Subcommittee
Orlando Section
-
- Association for Computing
Machinery (ACM), New York, NY
-
- Computer Professionals
for Social Responsibility (CPSR), Palo Alto, CA
-
- Association for Supervision
and Curriculum Development (ASCD), Alexandria, VA
-
- American Society for
Training & Development (ASTD), Alexandria, VA
- Central Florida Chapter
-
- Society for Human Resource
Management (SHRM), Alexandria, VA
-
- Union of Concerned
Scientists (UCS), Cambridge, MA
- Scientists Action Network, Central Florida Activist
-
- World Future Society (WFS),
Washington, DC
- Professional Members Forum
-
- National Space Society
(NSS), Washington, DC
- 1994 Space Activist of the Year
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